Our Customer Service Center is available Mon to Fri 9:00 a.m. – 6:00 p.m. ET.
Help & Support
Check out our Help Center for quick answers, or click below to open a new support ticket.
Talk to Sales
Ready to dive in or just exploring options? We’re here to chat.
sales@caserm.com
1-289-222-7376 ext. 1
General Inquiry
For anything else, send us a message and we’ll get back to you.
FAQ
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Can I try CaseRM before making a decision?
Yes! You can start a free 21-day trial with full access—no credit card required.
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What kind of support do you offer during the trial?
Whether you’re on a free trial or a paid subscription, you get full support—including phone, chat, and email. Our team is here to help with setup, troubleshooting, feature guidance, or anything else you need.
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I didn’t get a confirmation email—did my message go through?
You should receive a confirmation email shortly after submitting your message. If not, check your spam folder—or reach out again just to be safe.
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How do I follow up on an existing request?
You can reply directly to the confirmation email you received, or use your ticket tracking link to check the status and continue the conversation.
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How long does it take to get a response?
We usually respond within one business day, but often much faster. Our support team monitors requests during working hours, Monday–Friday.