Our Customer Service Center is available Mon to Fri 9:00 a.m. – 6:00 p.m. ET.
Help & Support
Check out our Help Center for quick answers, or click below to open a new support ticket.
Talk to Sales
Ready to dive in or just exploring options? We’re here to chat.
sales@caserm.com
1-289-222-7376 ext. 1
General Inquiry
For anything else, send us a message and we’ll get back to you.
FAQ
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Can I try CaseRM before making a decision?
Yes! You can start a free 21-day trial with full access—no credit card required.
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What kind of support do you offer during the trial?
Full support! Our team is here to help whether you’re testing features, setting things up, or just exploring what CaseRM can do.
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I didn’t get a confirmation email—did my message go through?
You should receive a confirmation email shortly after submitting your message. If not, check your spam folder—or reach out again just to be safe.
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How do I follow up on an existing request?
You can reply directly to the confirmation email you received, or use your ticket tracking link to check the status and continue the conversation.
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How long does it take to get a response?
We usually respond within one business day, but often much faster. Our support team monitors requests during working hours, Monday–Friday.