Yes, by placing intake forms on your website, clients and referrals can fill them out and send them back to you right away.

Yes! With online booking, your clients can book appointments at any time through your branded online booking page.

Practice management software is a computer program that automates and simplifies administrative work in clinics and healthcare practices. It handles important data such as client information, meeting times, medical notes, billing, and payments.

Absolutely! A good ACM system will either have its own accounting tools or work well with an accounting system like QuickBooks Online. CaseRM has built-in accounting features to help manage money matters.

Clinic directors appoint managers who oversee access to case files. They control permissions by granting, adjusting, or revoking access for service providers and office admins, ensuring that only authorized personnel can view and update case file information.

A case file holds all the relevant information about the client’s case in one spot, making it easy to use and find what you need. It contains important information like the client’s personal details, care plan, and billing records.

A knowledge worker is someone whose job involves making decisions, setting up plans, and achieving specific results. This exclusive club includes doctors, healthcare professionals, case managers, lawyers, and legal assistants.

An adaptive case management (ACM) system is a tool that lets workers who manage cases change and guide the way they handle each case with ease. It’s designed to be flexible, so your team can quickly respond to any new situation that comes up.

“Systems that are able to support decision making and data capture while providing the freedom for knowledge workers to apply their own understanding and subject matter expertise to respond to unique or changing circumstances within the business environment.”

– Mastering the Unpredictable, Keith Swenson

 

 

Adaptive Case Management is a modern approach to practice management, focusing on skilled workers and their unique knowledge. Unlike traditional workflows, ACM allows knowledge workers to adapt the system to their needs, ensuring processes remain relevant in changing environments. It enhances, rather than replaces, existing workflow tools. The goal is to capture and implement the best ideas from team members for improved job performance.

Adaptive Case Management is pivotal, as it lies at the core of process, content, and customer relationship management, significantly contributing to effective business goal execution.

“Case File centric” refers to a system design where each case is managed as a distinct entity with a unique beginning and end. This approach acknowledges the unpredictable nature of case management due to external events, the need to apply judgment, and collaboration among knowledge workers. ACM systems like CaseRM are designed to handle these dynamics, allowing for progress and improvement in managing cases by providing an enabling environment for knowledge workers to adapt the system to their needs, thereby capturing the best ideas for improved job performance in changing environments.

Sure, run your clinic with Calendars, Patient Files, and Billing. We invite you to take it even further, by leveraging the Adaptive Case Management core that is part of CaseRM.