“Systems that are able to support decision making and data capture while providing the freedom for knowledge workers to apply their own understanding and subject matter expertise to respond to unique or changing circumstances within the business environment.”
– Mastering the Unpredictable, Keith Swenson
Adaptive Case Management is a modern approach to practice management, focusing on skilled workers and their unique knowledge. Unlike traditional workflows, ACM allows knowledge workers to adapt the system to their needs, ensuring processes remain relevant in changing environments. It enhances, rather than replaces, existing workflow tools. The goal is to capture and implement the best ideas from team members for improved job performance.
Adaptive Case Management is pivotal, as it lies at the core of process, content, and customer relationship management, significantly contributing to effective business goal execution.
“Case File centric” refers to a system design where each case is managed as a distinct entity with a unique beginning and end. This approach acknowledges the unpredictable nature of case management due to external events, the need to apply judgment, and collaboration among knowledge workers. ACM systems like CaseRM are designed to handle these dynamics, allowing for progress and improvement in managing cases by providing an enabling environment for knowledge workers to adapt the system to their needs, thereby capturing the best ideas for improved job performance in changing environments.
Sure, run your clinic with Calendars, Patient Files, and Billing. We invite you to take it even further, by leveraging the Adaptive Case Management core that is part of CaseRM.