CONTACT

Connect with Us

Have questions or need assistance? Whether you’re experiencing an issue or just want to learn more, we’re here to help.

Our Customer Service Center is available Mon to Fri 9:00 a.m. – 6:00 p.m. ET.

Help & Support

Check out our Help Center for quick answers, or click below to open a new support ticket.

Open Support Ticket

Talk to Sales

Ready to dive in or just exploring options? We’re here to chat.

sales@caserm.com

+1 289-222-7376 ext. 1

General Inquiry

For anything else, send us a message and we’ll get back to you.

Message us

FAQ

Can I try CaseRM before making a decision?

Yes! You can start a free 21-day trial with full access – no credit card required.

What kind of support do you offer during the trial?

Whether you’re on a free trial or a paid subscription, you get full support – including phone, chat, and email. Our team is here to help with setup, troubleshooting, feature guidance, or anything else you need.

I didn’t get a confirmation email – did my message go through?

You should receive a confirmation email shortly after submitting your message. If not, check your spam folder—or reach out again just to be safe.

How do I follow up on an existing request?

You can reply directly to the confirmation email you received, or use your ticket tracking link to check the status and continue the conversation.

How long does it take to get a response?

We usually respond within an hour, but often much faster. Our support team monitors requests during working hours, Monday – Friday.