1. Home
  2. Knowledge Base
  3. Case Management
  4. Organize contacts in groups

Organize contacts in groups

In Contacts, you can organize your contacts into groups using labels such as “Referrals” or “Legal Reps.” Each group must have a unique name, so duplicate names are not allowed.

The system includes three reserved groups: Clients, Suppliers, and company Directory. These groups cannot be renamed or deleted, nor can you manually assign contacts to them.

Create a contact group

  1. Go to Contacts.
  2. On the left next to “Groups”, click Add group +.
  3. Enter a group name, then click Save.

Rename contact group

  1. Go to Contacts.
  2. Navigate over a custom group, then click Rename group.
  3. Enter a new group name, then click Save.

Delete contact group

  1. Go to Contacts.
  2. Navigate over a custom group, then click Delete group.
  3. Click Delete to confirm.

Add contact to a group

  1. Go to Contacts.
  2. Select a contact.
  3. Click on the “Groups” icon.
  4. Check the box next to a group name.

Remove contacts from a group

  1. Go to Contacts.
  2. Select a contact.
  3. Click on the “Groups” icon.
  4. Clear the box next to a group name.
Was this article helpful?

Related Articles