During the initial setup, the system helps populate a list of services and products based on the industry you select. However, you can modify this list at any time by adding new items, updating existing ones, or removing services and products that are no longer needed.
Create billing item
Quick Tip
In the system, these are referred to as billing items because they allow you to bill for both products and services provided by your organization. This term encompasses everything your organization offers, whether tangible goods or professional services.
- Go to Accounting.
- In the left-side panel, select Products & services.
- Click Create billing item.
- Select the billing item type.
Note: Billing item types determine how the item is handled within the system:
– Inventory items are to be tracked in the Inventory Tracking module.
– Services allow billing for provided services and non-inventory products. - Enter billing item information, then click Save.
Important: If you plan to charge and invoice for a service, toggle “We sell this service” on and select an income account. This ensures:
– The service can be billed and included on invoices.
– Revenue from the service is properly categorized in the accounting ledger.
– Financial reports remain accurate and up to date. - Click Add cash rate.
- Fill out the rate information, then click Save.
Tip: The Tax included checkbox allows applicable taxes to be included when the billing item is added to an invoice. Instead of adding taxes on top of the indicated rate, the system will reverse calculate the tax amount accordingly.
The billing item is now ready to be used. You can add it as a charge to a case file for a provided service or product and/or as a line item on invoices.
Edit billing item
- Go to Accounting.
- In the left-side panel, select Products & services.
- Select an item from the list.
- Click Edit billing item.
- Make the necessary changes, then click Save.
Delete billing item
- Go to the Accounting.
- In the left-side panel, select Products & services.
- Select an item from the list.
- Click Delete billing item.
- Click Confirm.
Update rate details
The rate details for existing billing items can be updated at any time. When changing a billing item rate, the system requires you to select an effective date for the rate change.
- Go to Accounting.
- In the left-side panel, select Products & services.
- Select an item from the list that has a configured rate tier.
- Click Edit rate tier.
- Modify the Unit Measure, Quantity, or Default Tax Code as needed.
- To change the rate:
– Check the Change Rate box.
– Select the Effective Date.
– Enter the New Rate. - Click Save.
Important
The new rate will apply to billing items added as charges to case files or as line items on invoices on or after the effective date. If the service date is before the rate change date, the previous rate will still apply.
